Results
Results
not recommendations
Facilitating
Facilitating
your improvement journey
Improvements
Improvements
that achieve your goals

We help organizations improve

Are you frustrated by poor communication and wasted effort and money in your organization? Lean East helps organizations improve their effectiveness to maximize customer value. We teach and coach employee teams as they identify and eliminate wastes in processes, raising service and quality levels while reducing operating costs. Lean East improvement projects typically have a 10x ROI (return on investment) for the organization.

Based in Maine and serving New England and the eastern United States, Lean East trainers and coaches have spent their careers leading organizational change that achieves measurable, lasting results. We are experts in Lean Six Sigma and other improvement methodologies and have led transformations in many organizations. We believe you bring out the best in organizations by bringing out the best in the people.

Contact us for a free consultation to discuss your needs.

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Learn about the services of

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Lean East Services

Continuous Improvement
Improvement Training
Turnaround Management

Client Projects

Office of MaineCare Services
Organizational excellence support for Lean projects and development of Key Performance Indicators
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General Dynamics
Developing, customizing and delivering Lean Six Sigma and trade training
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Mid Coast Health Services
Improvement projects in areas including pharmacy, laboratory, operating room, imaging and supplies
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New Hampshire Department of Public Health Services
Quality improvement training and coaching for project teams to support statewide health improvement
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Bigelow Laboratory for Ocean Sciences
Grant process review and improvement to support operations and increase funding levels
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United States Navy
Aligned Lean Six Sigma efforts between NAVSEA Office, Supervisor of Ships and shipbuilder
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What our clients say

Our team was excited to take a new approach that will help improve the way they work and manage employees.  We also leveraged Steve and team to develop strong Key Performance Indicators to measure, monitor, and manage our performance in various business areas.  These indicators will help us focus...
Doug Smith, COO, Office of MaineCare Services
Doug Smith, COO, Office of MaineCare Services
“It was a pleasure working with you again; I look forward to the next time. I thought you did an outstanding job as lead instructor!  Hopefully we will be able to use your services for other training opportunities in the future.”
Lean Six Sigma Trainee, General Dynamics
Lean Six Sigma Trainee, General Dynamics
We chose the lean six sigma experts at Lean East to engage our employees in improving the operational processes that support our MaineCare providers and members, resulting in more streamlined and efficient work processes.  Lean East also provided a lean approach to helping us implement...  
Doug Smith, COO, Office of MaineCare Services
Doug Smith, COO, Office of MaineCare Services
"I was particularly impressed with Steve’s ability to quickly understand the context of each team’s problem area, help them drill down to specific improvement projects, and provide guidance to each team as they progressed through their unique improvement journey."
Laura Holmes, Quality Improvement, NH DHHS
Laura Holmes, Quality Improvement, NH DHHS
Steve...is a teacher and coach that uses a proven process for his projects and stresses that good things will happen when you put the patient first. We have asked Steve to support our performance improvement efforts and Triple Aim initiatives in the coming months. I highly recommend Lean East......
Lois Skillings, CEO, Mid Coast Health Services
Lois Skillings, CEO, Mid Coast Health Services

Lean East Blog

Radical Candor
Radical Candor
November 28, 2017
A leader with radical candor both cares personally about staff and challenges them directly. Do you inspire your teams to do the best work of their lives?
Immunity to Change
Immunity to Change
October 5, 2017
The Immunity to Change roadmap for diagnosing and understanding reasons why individuals struggle with change (based on the book by Kegan and Lahey).
Accelerating Change
Accelerating Change
September 5, 2017
Three actions the Lean East team recommends to improve the pace of change and likelihood of success in organizational transformation.

Clients

We help organizations improve