Results
Results
not recommendations
Facilitating
Facilitating
your improvement journey
Improvements
Improvements
that achieve your goals

We help organizations improve

Are you frustrated by poor communication and wasted effort and money in your organization? Lean East helps organizations improve their effectiveness to maximize customer value. We teach and coach employee teams as they identify and eliminate wastes in processes, raising service and quality levels while reducing operating costs. Lean East improvement projects typically have a 10x ROI (return on investment) for the organization.

Lean East trainers and coaches have spent their careers leading organizational change that achieves measurable, lasting results. We are experts in Lean Six Sigma and other improvement methodologies and have led transformations in many organizations. We believe you bring out the best in organizations by bringing out the best in the people.

Lean Six Sigma and Toyota Production System methods
100%
Organizational transformations: facilitating, training, coaching
100%
Home

Services

Business Improvement
Improvement Training
Turnaround Management

Client Projects

Office of MaineCare Services
Organizational excellence support for Lean projects and Key Performance Indicators
General Dynamics
Developing, customizing and delivering Lean Six Sigma and trade training
Mid Coast Health Services
Improvement projects in areas including pharmacy, laboratory, operating room, imaging and supplies
New Hampshire Department of Public Health Services
Quality improvement training and coaching for project teams to support statewide health improvement
Bigelow Laboratory for Ocean Sciences
Grant process review and improvement to support operations and increase funding levels
United States Navy
Aligned Lean Six Sigma efforts between NAVSEA Office, Supervisor of Ships and shipbuilder

What our clients say

"Our team was excited to take a new approach that will help improve the way they work and manage employees.  We also leveraged Steve and team to develop strong Key Performance Indicators to measure, monitor, and manage our performance in various business areas.  These indicators will help us focus o
Doug Smith, COO, Office of MaineCare Services
Doug Smith, COO, Office of MaineCare Services
“It was a pleasure working with you again; I look forward to the next time. I thought you did an outstanding job as lead instructor!  Hopefully we will be able to use your services for other training opportunities in the future.”
Lean Six Sigma Trainee, General Dynamics
Lean Six Sigma Trainee, General Dynamics
"We chose the lean six sigma experts at Lean East to engage our employees in improving the operational processes that support our MaineCare providers and members, resulting in more streamlined and efficient work processes.  Lean East also provided a lean approach to helping us implement our strategi
Doug Smith, COO, Office of MaineCare Services
Doug Smith, COO, Office of MaineCare Services
"I was particularly impressed with Steve’s ability to quickly understand the context of each team’s problem area, help them drill down to specific improvement projects, and provide guidance to each team as they progressed through their unique improvement journey."
Laura Holmes, Quality Improvement, NH DHHS
Laura Holmes, Quality Improvement, NH DHHS
"Steve...is a teacher and coach that uses a proven process for his projects and stresses that good things will happen when you put the patient first. We have asked Steve to support our performance improvement efforts and Triple Aim initiatives in the coming months. I highly recommend Lean East a...
Lois Skillings, CEO, Mid Coast Health Services
Lois Skillings, CEO, Mid Coast Health Services

Lean East Blog

An American Sickness
An American Sickness
June 21, 2017
  An American Sickness: How Healthcare Became Big Business and How You Can Take It Back is a 2017 book by Dr. Elisabeth Rosenthal about the US business of healthcare. Dr. Rosenthal i...
People Don’t Hate Change
People Don’t Hate Change
May 4, 2017
Improve your change process and people will enjoy change Change occurs all the time; how can you get better at it?   At Lean East, we coach teams on how to improve their proces
Start with Why
Start with Why
April 3, 2017
This month we discuss the 2009 book Start with Why: How Great Leaders Inspire Everyone to Take Action by Simon Sinek. In this favorite book of many leaders, Sinek asks why some companies are...

Clients

We help organizations improve