The Lean East Continuous Improvement Project Coaching program combines “training” with “doing” so organizations and attendees receive an immediate return on investment and attendees practice using what they have learned. Organizations identify a problem and improvement team and our instructors provide training and coaching as the team achieves results. We believe people benefit more from a training when they have a chance to apply the new material immediately. We will strive for a 10X return-on-investment for implementing the improvements identified.
Through discussions with sponsors of each team, Instructors will work to develop a balance of team members who are multi-disciplinary and chosen (or have volunteered) based on enthusiasm to learn Lean process improvement methods and improve their services. A manager-heavy team will be less effective than a team made of the employees who develop and implement the services directly to the customers. Team leaders should not be selected until Frontline Training Session #1. Each team will also have a management sponsor identified. Teams will report their progress regularly to the management sponsor and can request guidance and resources throughout the project, if necessary.
Over a four-month period, the client project teams will attend 3 full‐day and 1 final half‐day training sessions. Each Frontline Training Session will be held in a centrally located site for ease of travel and to minimize workplace disruptions. A centrally located training session establishes an open learning environment that invites easy collaboration and brainstorming between teams and fosters relaxed, open dialogue during working sessions. Lunch and refreshments are provided for each training session.
The full‐day sessions are expected to be 7.5 hours long with a selection of topics and interactive working groups. Every participant will receive three‐ring binders filled with hard copies of all the PowerPoint lecture materials for note‐taking during the training sessions. Also, during and at the conclusion of the training program, all participants will receive a link to digital downloads of all the templates and worksheets for their future use as they train their peers in future projects. All the provided materials are available for the client’s use as long as the copyright references are maintained.
Frontline Training Sessions #1‐3: The first three sessions will focus on teaching a variety of process improvement techniques. These Lean Six Sigma improvement tools were hand‐selected as the most effective and most useful tools for improving processes after years of teaching and testing the methods. The tools also have incredible flexibility for a variety of processes and scenarios and have been identified as easy to grasp in an adult learning environment. All sessions will include multiple interactive exercises and small working groups to work actively on their projects, to encourage greater learning, and to increase engagement and collaboration within and between teams.
At the end of each session, teams are assigned a set of homework tasks to complete that not only utilize the methods taught in each session, but also work actively toward redesigning a process in their company. The assignments are designed to utilize the reviewed materials during and after the training to ensure reiteration and practice in their improvement skills. Assignments could include, for example, data collection for 15 data points on their selected metric. Weekly team meetings between training sessions are expected to work on the selected project proactively and effectively. The engagement will not require or enforce regular team meetings between training sessions, but it will be the responsibility of the team leader and management sponsor to monitor the progress and success of their teams. As part of their homework, each team will be required to check in with their assigned Instructor/coach at least once between each training session to provide an update of their homework’s progress. Instructors will also be available by phone and e‐mail between training sessions for additional mentoring or guidance should the teams require more assistance to work through their assigned tasks. This can include attending conference calls for teams who choose to hold regular meetings between sessions or responding to questions via phone or e‐mail. In addition, Instructors have allocated time for one site visit by the assigned coach during the four month project period. At the end of the training program, the participants will walk away with approximately 20‐25 basic CPI tools to utilize in their current and future projects.
Final Session: The last session will be a final reporting session with all teams, management sponsors, and any additional leadership from the client present. Teams will be expected to do a 15‐minute storyboard presentation on their individual project, their failures and successes, final results, and the next steps for the project or their entire department. Where possible, teams will also report on any time/cost savings or gains resulting from the completion of their project. The results of their homework assignments will help build their final presentation with progress of their improvement journey, the data collection, and the observations made along the way. The final session will also allot some time on identifying next steps as a team and as a practice, and the bigger roles they now play as Continuous Improvement champions and advocates. Teams will spend time with their coaches to identify future improvement projects and outline steps to ensure their progress and success.
Final Report: The instructors will deliver a final report to each team and team champion that provides an overview of the progress of the team and a collection of observations made during the training sessions. The report card will inform each team of any strengths or weaknesses, as well as next steps for the teams and their organizations to consider after completing the Training Sessions.
Instructors and project improvement coaches:
Combined these Instructors have lead Lean improvements for over 30 years. We have had great success with this Continuous Improvement Project Coaching program in the past and are excited to offer it again beginning in January 2018!
Lean East is currently identifying teams for our next session of this program beginning in January 2018.
The general schedule of the 6-month program is shared below. Between session coaching will include a site visit from one of the instructors, both of whom are Lean Six Sigma improvement experts.
The Continuous Improvement Project Coaching Session will have between 4 and 8 teams participating. Each team will be expected to work on their improvement project outside of the class time. Teams will sit together at each session and have time to apply session topics to their project. Program participants will also gain knowledge from the other teams participating in the session.
Free parking, lunch and refreshments are included for all training sessions.
The cost for each team in the 6-month program is $6,000. Lean East will help each team identify the Project Champion and 3-5 team members who understand the problem and process. We will strive for a 10X return-on-investment for implementing the improvements on each team. Register for this class.
Lean East also offers customized training services to adjust our content and timing for your team’s needs.
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