Lean East is supporting process improvements with the Horch Roofing team in multiple areas as the small business grows and expands in Maine. The team has streamlined the estimating process and implemented standardization that improves customer service and outcomes. The repair process improvement work has lead to faster response times and a simpler invoicing method.
The Horch Roofing leadership team established a dashboard of metrics that will help the business continue to improve in the areas of safety, quality, customer service, and cost. Initial results for the team have been very promising.
“Lean East opened my eyes to a process-driven lean six sigma methodology that has had immediate impacts on my business. One of the keys to success has been Steve’s ability to work with my diverse team their many learning styles. He has effectively coached my office of executives, sales staff, and office personnel to think alike and understand their processes.
I am convinced we will continue to be successful with the tools that Lean East has provided us. I confidently recommend Steve and the Lean East team for any service based/trades industry.” – Peter Horch, Owner, Horch Roofing
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