“Lean East opened my eyes to a process-driven lean six sigma methodology that has had immediate impacts on my business.  One of the keys to success has been Steve’s ability to work with my diverse team and their many learning styles.  He has effectively coached my office of executives, sales staff, and office personnel to think alike and understand their processes.  I am convinced we will continue to be successful with the tools that Lean East has provided us.  I confidently recommend Steve and the Lean East team for any service-based/trades industry.”

“Basham & Scott is a growing firm with large national clients that needed strategic planning and operational improvement support. We chose the Lean East team to facilitate a multi-day strategic planning session that determined our priorities. Steve and the team are now helping us review and improve our processes and develop new leaders. We have already seen an improvement in how we use our data, measure the process, and engage our team so they understand their objectives. I highly recommend Lean East for growing businesses.”

The Bank is continually focused on improving our employee’s technical tools yet the specifics of what they need is not always clear. Lean East took on the assignment of helping us with this discovery and knocked it out of the park! Conducting a series of focus groups, they engaged our employees to better understand and document what technical areas need attention. Our staff enjoyed working with them and their final report delivered exactly what we were looking for. Lean East is a local company I would recommend without reservation.

“We chose the lean six sigma experts at Lean East (LE) to engage our employees in improving the operational processes that support our MaineCare providers and members, resulting in more streamlined and efficient work processes. LE also provided a lean approach to helping us implement our strategic plan for organizational excellence, focusing on creating a more satisfied and effective workforce. Our team was excited to take a new approach that will help improve the way they work and manage employees. We also leveraged Steve and team to develop strong Key Performance Indicators to measure, monitor, and manage our performance in various business areas. These indicators will help us focus on delivering more value to Maine.”

“Steve is a teacher and coach that uses a proven process for his projects and stresses that good things will happen when you put the patient first. We have asked Steve to support our performance improvement efforts and Triple Aim initiatives in the coming months. I highly recommend Lean East and Steve for healthcare improvement.”