Melissa Gousse, Practice Administrator, Portland Gastroenterology Center

Let’s face it giving and receiving healthcare is complex and messy. Our group was ready for change! Using the simple and proven methods of lean six sigma, Steve guided our group in gaining perspective and direction and focusing on our purpose and vision.  Our entire workforce received an introduction to lean healthcare education, and many participated in lean six sigma yellow belt workshops.  Steve was integral in assessing our overall operations and facilitating a leadership retreat, a much-needed healthcare plan for our hardworking doctors. When it comes to building a culture of synergy and forward movement, Lean East is the right medicine!

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