Lean East provided an Introduction to Lean Healthcare session for Portland Gastro employees and then helped leaders and employees apply that learning through multiple process improvement projects, simplifying and updating the processes to focus on patient value. President Steve Musica also facilitated strategic planning retreats for the ownership team using the PERFORMANCE™ process align the team on a vision for the future with clearly defined actions.
“Let’s face it giving and receiving healthcare is complex and messy. Our group was ready for change! Using the simple and proven methods of lean six sigma, Steve guided our group in gaining perspective and direction and focusing on our purpose and vision. Our entire workforce received an introduction to lean healthcare education, and many participated in lean six sigma yellow belt workshops. Steve was integral in assessing our overall operations and facilitating a leadership retreat, a much-needed healthcare plan for our hardworking doctors. When it comes to building a culture of synergy and forward movement, Lean East is the right medicine!” – Melissa Gousse, Practice Administrator, Portland Gastroenterology Center
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