“Before Lean East, process improvement was something I thought about but never had a system for. Steve Musica changed that. He came in, trained our whole team on Lean thinking, and then helped us work through real projects together. People who had never been asked to improve a process were suddenly leading them. That shift in how our team thinks and works has been as valuable as any specific result we’ve achieved. The culture at Northeast Safety is different now, and that’s the kind of change that compounds over time.”
