The Bank is continually focused on improving our employee’s technical tools yet the specifics of what they need is not always clear. Lean East took on the assignment of helping us with this discovery and knocked it out of the park! Conducting a series of focus groups, they engaged our employees to better understand and document what technical areas need attention. Our staff enjoyed working with them and their final report delivered exactly what we were looking for. Lean East is a local company I would recommend without reservation.