Traction/Entrepreneurial Operating System

Traction/Entrepreneurial Operating System

Summary
Several clients and trusted partners we work with have recently implemented some of the ideas discussed in the 2011 book, Traction: Get a Grip on Your Business by Gino Wickman. The book introduces an Entrepreneurial Operating System (EOS) that small and medium-sized enterprises can use to simplify how they grow their business.   EOS simplifies the many aspects of an organization into six core components as shown below. We will explain these six components and how they work together in a powerful system. EOS contains good tools for a small business if you don't already have a management system. None of the six components in EOS are novel, but the overall system uses the KISS method (Keep it Simple, Stupid) to help a business owner focus.   VISION A business…
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Maximize the benefits of a huddle meeting

Maximize the benefits of a huddle meeting

Lesson
Workers often complain that meetings waste too much of their day. Work time spent in meetings has increased over the past 20 years, and a Harvard Business Review survey found over 70% of senior leaders believe meetings keep them from completing their work. We at Lean East believe that one meeting is more important than others for a team – the team huddle. Our team has worked with many organizations over the years and supported implementing and improving huddles. A well-run huddle is likely the single most effective meeting a leader will have with a team. We will answer eight common questions about huddles to help leaders and teams maximize the benefits.   What is the difference between a huddle and a scrum meeting? Let’s begin by clarifying the difference…
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Are you a “Super Nurse” on your Team?

Are you a “Super Nurse” on your Team?

Lesson
  Does your organization have a person on staff who everyone can go to in order to get a problem solved? For example, someone who knows how to obtain guest Wi-Fi access for a visiting contractor? Who is the same person who can always find that hidden file on the network, and knows how to correct the mistake in your EMR or MRP system? Perhaps your organization is a customer-facing business and this person also goes above and beyond to follow up with a customer who has a special request and double-checks every item before your product goes out the door. Picture a person on your team who matches this description. Or, are you that person on your team? People who save the day and rescue a team from disaster…
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When: Scientific Secrets of Perfect Timing

When: Scientific Secrets of Perfect Timing

Lesson
  This post is a summary of the key learnings from the 2018 book, When: The Scientific Secrets of Perfect Timing by Daniel H. Pink. The book was an instant bestseller from the well-known author, and draws upon recent research from psychology, biology, neuroscience and economics. It is easy to read with many great examples and stories to demonstrate that Timing is really a science. This post synthesizes the main takeaways from each chapter of the book to save our readers some time!   Figure Out Your Daily When Are you a morning lark, night owl, or third bird? To find out, identify the midpoint of your typical night’s sleep- halfway between going to sleep and waking up. If the midpoint is before 3 AM you are probably a lark.…
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Developing High-Performing Organizations

Developing High-Performing Organizations

Summary
Lean East was founded in 2010 with a mission to bring out the best in organizations by bringing out the best in people. We focus on introducing proven Lean Six Sigma improvement methods to service organizations in Maine and New England – in industries including healthcare, government, insurance, construction, and finance. Many of the clients we have partnered with have had a common goal – to improve their culture and performance and provide better customer service. Some client organizations want to improve their processes and provide more customer value with less waste. Others focus more on changing work culture, training their leaders and staff, and improving teamwork. One client wanted to improve in multiple dimensions and move the company from good to great. A common theme with all our clients is…
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The Five Dysfunctions of a Team

The Five Dysfunctions of a Team

Lesson
  Patrick Lencioni wrote The Five Dysfunctions of a Team: A Leadership Fable in 2002. The popular book is about imaginary company Decision Tech, and how a new CEO turned the company around. The CEO, Kathryn, molded her senior managers into a true team by addressing five dysfunctions she observed. Much of the fable focuses on a series of senior leadership retreats where Kathryn helps her team learn and address the dysfunctions. The book is a quick read and the easy-to-follow plot will appeal to readers of fiction. This Lean East blog post focuses on the final several chapters of the book (the non-fiction section) where the five team dysfunctions are summarized. Do any of these issues occur on your leadership team?   Dysfunction No. 1: An Absence of Trust…
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