08Mar 2018 by Steve Musica 94 Comments
The Power of A3 Process Improvement

The Power of A3 Process Improvement

Lesson
The Lean East team helps organizations learn how to use Lean thinking and tools to remove waste from their processes. We prefer to employ a “learn by doing” approach where we train and coach these methods while engaged in organizational improvement projects. If organizations already have an established improvement process we will work within that process and seek to improve it. But if the organization does not have a robust process in place (and most do not) then we recommend using the Lean East A3 Process Improvement tool.   Lean thinking Let’s define a few terms first. Lean refers to a philosophy and management strategy focused on customer value and respect for people. Lean is not about layoffs or running the organization on a shoestring. Lean is continually improving the…
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28Nov 2017 by Steve Musica No Comments
Radical Candor

Radical Candor

Review
  This is a summary of the 2017 book, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity by Kim Scott. Ms. Scott describes leadership lessons she learned while working in Silicon Valley for Google, Apple, and start-up companies. Her former boss at Google (and an accomplished author herself) Sheryl Sandberg writes, “Radical Candor will help you inspire teams to do the best work of their lives.” Great bosses have strong relationships with their employees. Three simple principles for building better employee relationships are: Make it personal Get (sh)it done Understand why it matters Scott shares the concept of Radical Candor on a 2X2 grid with one axis how much you care personally about the person and the other axis how much you challenge directly, (i.e. “be brutally honest”). Scott names…
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18May 2016 by Steve Musica No Comments
Ready…Fire!…Aim

Ready…Fire!…Aim

Lesson
In the 21st century it is necessary for continuous improvement to become a habit ingrained within organizations. Change today occurs so fast that you are either improving or you are quickly falling behind your peers. But how can organizations and teams establish continuous improvement practices and habits? A key step in continuous improvement is usually the first one – taking action. Begin by realizing that no change effort is ever going to achieve perfection. Over-planning a change loses momentum and interest from the team; another problem will soon develop that pushes the current issue aside. Perfection can be the enemy of “good enough.” "You don't have to be great to start, but you have to start to be great." ~ Zig Ziglar. In many organizations, people and teams are debilitated by a fear…
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