
Solve Problems Before They Happen
This is a summary of the 2020 Dan Heath book, Upstream: The Quest to Solve Problems Before They Happen. Dan and his brother Chip have previously written several bestsellers we have summarized, Switch: How to Change Things When Change is Hard and Decisive: How to Make Better Choices in Life and Work. Upstream covers a key Lean continuous Improvement topic: problem solving to root cause. Often the most effective (and least expensive) way to fix a problem is by preventing it from ever occurring. “So often we find ourselves reacting to problems, putting out fires, dealing with emergencies. We should shift our attention to preventing them.” 3 Barriers to Overcome Heath begins by sharing some common thinking barriers we need to overcome as we move upstream. Problem Blindness:…