Upstream: The Quest to Solve Problems Before They Happen by Dan Heath. Learn 3 Barriers to Overcome and 7 Key Questions for root cause analysis to prevent problems.
Lean East clients experience increased profit and improved outcomes. Our business case for Lean thinking and Lean engagements includes five client examples.
Do you have a process improvement process? Click here to learn about the A3 method and receive a free copy of Lean East’s proven format.
The Immunity to Change roadmap for diagnosing and understanding reasons why individuals struggle with change (based on the book by Kegan and Lahey).
While facilitating an improvement project for a hospital’s surgical department recently, our team was presented with a clear opportunity for improvement. Recent data logged during a long day of procedures included three separate surgical cases where the patient’s discharge paperwork was incorrect. These three errors were all caught by the surgeon before the patient was […]