The Difference Between Push and Pull

The Difference Between Push and Pull

Lesson
  [caption id="attachment_3027" align="alignright" width="150"] Lean "pull" in a process is denoted by this symbol[/caption] This post focuses on the difference between push and pull in Lean. The goal of Lean is for every process to “flow value at the pull of the customer.” The key terms in this statement are defined below: The ultimate customer is the end-user – who the product or service is providing value for. Flow refers to how value is created in a process. In a “perfect process,” value is created during every step, without any waste (or delay) in the process. Value is defined by the customer. Every step should create value in the eyes of the customer. Pull refers to letting the customer have the product or service when they want it. The…
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Are you a “Super Nurse” on your Team?

Are you a “Super Nurse” on your Team?

Lesson
  Does your organization have a person on staff who everyone can go to in order to get a problem solved? For example, someone who knows how to obtain guest Wi-Fi access for a visiting contractor? Who is the same person who can always find that hidden file on the network, and knows how to correct the mistake in your EMR or MRP system? Perhaps your organization is a customer-facing business and this person also goes above and beyond to follow up with a customer who has a special request and double-checks every item before your product goes out the door. Picture a person on your team who matches this description. Or, are you that person on your team? People who save the day and rescue a team from disaster…
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