Solve Problems Before They Happen

Solve Problems Before They Happen

Summary
This is a summary of the 2020 Dan Heath book, Upstream: The Quest to Solve Problems Before They Happen. Dan and his brother Chip have previously written several bestsellers we have summarized, Switch: How to Change Things When Change is Hard and Decisive: How to Make Better Choices in Life and Work. Upstream covers a key Lean continuous Improvement topic: problem solving to root cause. Often the most effective (and least expensive) way to fix a problem is by preventing it from ever occurring. “So often we find ourselves reacting to problems, putting out fires, dealing with emergencies. We should shift our attention to preventing them.”   3 Barriers to Overcome Heath begins by sharing some common thinking barriers we need to overcome as we move upstream.   Problem Blindness:…
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Are you a “Super Nurse” on your Team?

Are you a “Super Nurse” on your Team?

Lesson
  Does your organization have a person on staff who everyone can go to in order to get a problem solved? For example, someone who knows how to obtain guest Wi-Fi access for a visiting contractor? Who is the same person who can always find that hidden file on the network, and knows how to correct the mistake in your EMR or MRP system? Perhaps your organization is a customer-facing business and this person also goes above and beyond to follow up with a customer who has a special request and double-checks every item before your product goes out the door. Picture a person on your team who matches this description. Or, are you that person on your team? People who save the day and rescue a team from disaster…
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