Understanding Key Performance Indicators

Understanding Key Performance Indicators

Lesson
Key performance indicators (KPIs) are the vital few metrics that define success or failure for a process. KPIs vary based upon the process being studied and the definitions of success for the process. Good organizations understand their KPIs. Better organizations measure them. The best organizations seek to improve them every day. Read on to learn about Key Performance Indicators and how a team or department can use a balanced scorecard of KPIs to support improvement.     The initial challenge with KPIs is selecting them properly from the many possible performance indicators available. The second challenge is determining how to measure and share them throughout the organization. Our team has helped numerous organizations establish and measure KPIs. Here are some highlights from the Lean East training module covering the selection…
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The Power of A3 Process Improvement

The Power of A3 Process Improvement

Lesson
The Lean East team helps organizations learn how to use Lean thinking and tools to remove waste from their processes. We prefer to employ a “learn by doing” approach where we train and coach these methods while engaged in organizational improvement projects. If organizations already have an established improvement process we will work within that process and seek to improve it. But if the organization does not have a robust process in place (and most do not) then we recommend using the Lean East A3 Process Improvement tool.   Lean thinking Let’s define a few terms first. Lean refers to a philosophy and management strategy focused on customer value and respect for people. Lean is not about layoffs or running the organization on a shoestring. Lean is continually improving the…
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Coaching and The Art of Possibility

Coaching and The Art of Possibility

Lesson
  Much of our support at Lean East involves coaching leaders and teams as they improve their processes. But what is coaching? Here are six traits of good coaching and some examples from the book The Art of Possibility.   Six Traits of Good Coaching Coaches focus on people and drive results. Coaching is not the same as teaching or mentoring. Teachers impart their skills and wisdom to others. Mentors share lessons based on their experience. Coaches unlock potential in the participant and help them discover their own solutions. Coaches share alignment and establish trust. The mission and goal must be agreed upon by the participant and coach. The participant and coach also need to have mutual trust for one another. Learn more about trust at this post. Coaches ask…
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Five Ways to Engage Millennials

Five Ways to Engage Millennials

Lesson
Millennials (also known as Generation Y) represent people born from about 1982 to 2000.1  These 17 to 35-year-olds are expected to represent 75% of the US workforce by 2025 and are technologically savvy and purpose driven. Yet business leaders have expressed frustration from this group of workers. How can they attract, hire and retain talented young millennials?   Leaders find millennials make challenging employees due to their sense of entitlement, impatience, and inattention to authority.2  Many millennials struggled to find good jobs during the 2008 recession and have been called “lazy, entitled narcissists who still live with their parents” by Time Magazine. Yet millennials are technologically savvy and purpose-driven. Companies that relate well to this age group can benefit greatly. Here are five ways you can engage the millennials who already…
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Accelerating Change

Accelerating Change

Lesson
  Organizational improvement is becoming more and more important every year as the pace of change in technology, consumers, and competitors is accelerating. Twenty years ago, companies didn’t have websites since people were still sending email on their dial-up modems. Google search engines didn’t exist. It is just ten years ago that Apple introduced the iPhone. Remember when we rented movies from stores instead of streaming them? It is becoming rare for me to visit a store any more now that I can read product reviews online, order with one click from my phone, and have the item at my door in two days for free. I am learning to adapt, but my children are growing up in a world where they expect instant gratification: any item or information they…
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Establishing a Sense of Urgency

Establishing a Sense of Urgency

Lesson
People Don't Hate Change II Establishing a Sense of Urgency This is our second post reviewing why some teams and organizations struggle with change more than others. In our previous post, we share the need to create a burning platform – a clear reason to change. Unfortunately, many leaders struggle with this first important need. Consider these two scenarios: Leader A:         The leader meets with the team and shares recent performance results. The new initiative is not meeting goal, putting the future of the entire team at risk. A 20% cost reduction will need to be made, and each member of the team is asked to help identify and make the changes. Leader B:         The leader meets with the team and offers coaching and facilitation for team members to improve the process…
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People Don’t Hate Change

People Don’t Hate Change

Lesson
People Don't Hate Change Improve your change process and people will enjoy change Change occurs all the time; how can you get better at it?   At Lean East, we coach teams on how to improve their processes. Most of the organizations we help have dedicated employees and smart leaders, yet they struggle to make changes. We often hear the excuse from individuals that they don't like to change, yet some teams and a few organizations don't have these same issues. Why do some teams and organizations struggle with change more than others? We have observed several causes for these struggles and grouped them into several themes. In our next several blog posts we will describe several common issues and give examples of each. We will then conclude by showing how…
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Simplify the Customer

Simplify the Customer

Lesson
To improve health care delivery in the United States, simplify the customer Lean Six Sigma focuses on maximizing value for the customer by removing waste from processes. The customer is usually easy to identify; they purchase a product or service and expect that product or service to have the features they want, at the time they want it, with perfect quality at the lowest possible price. In a free market system, companies that provide customers the most value at the lowest cost are rewarded. US-based health care is not a free market system, making the customers in health care harder to identify and understand. Our Lean Healthcare East team has identified customers for our (United States based) client organizations as: Client organization Customer Hospital and physician practice The admitted patient…
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SWOT Analysis

SWOT Analysis

Lesson
Brainstorming to assess organizational strengths, weaknesses, opportunities and threats The Lean East team was recently hired to facilitate several meetings for mid-large size organizations seeking managerial input to their strategic planning process. We conducted SWOT analysis sessions with these teams to discover how the leaders perceived the organization’s strengths, weaknesses, opportunities and threats. We will share the process and agenda we used for this informative brainstorming technique to help you plan your own session. SWOT is an acronym for strengths, weaknesses, opportunities and threats and can be used to study a person, product, service, team or organization. SWOT analysis considers both internal and external factors; strengths and weaknesses consider the factors inside of the organization, while opportunities and threats focus on business and market factors external to the organization. The…
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Is this the most important success habit?

Is this the most important success habit?

Lesson
Anyone who has been learning and applying personal productivity tools and techniques for many years will have developed some positive habits for success. Many of these habits are probably already habits you are practicing (or trying to follow) in your life but I’ve recently established a new habit I don’t typically see mentioned. This habit is one that will multiply all the others – so I wonder; does this make it the most important? I’ll begin by reviewing several of the common productivity/success habits typically practiced before discussing the multiplier. These are often discussed and recommended, and if you aren’t practicing some of these you may be better to start with these basics: 1.     Exude a positive attitude: It all begins with acting like you are the person you want…
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