Setting Objectives: Measure What Matters

Setting Objectives: Measure What Matters

Lesson
Learn how to write SMART goals and the Objectives and Key Results (OKR) method of setting objectives from the book Measure What Matters. As we approach the end of the year, it is a great time to review best practices for setting new objectives.   This post will cover: how to write SMART goals, the Objectives and Key Results (OKR) method of management, tips from the book Measure What Matters, how OKRs and KPIs are related, and setting objectives for personal kaizen. We also have a special BONUS OFFER at the end of the post. Connect with us to learn Google's 5 OKR traps to avoid.   SMART Goals We always recommend individuals and organizations set SMART goals. SMART is an acronym that stands for: S = Spe­cif­ic. Be precise in the…
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Personal Kaizen: Habits

Personal Kaizen: Habits

Lesson
The Lean East team uses proven principles and tools of continuous improvement to support organizational change. The Toyota Motor Corporation developed many of these Lean continuous improvement principles, and one of the core principles of their Toyota Production System (TPS) is “Kaizen.”   Kaizen Kaizen is a Japanese word that translates to "change for the good.” Kaizen results from making many tiny improvements to a system or process. The accumulated improvements eventually lead to significant results. Kaizen applies to individuals in the same way it applies to organizations. Many small, repeated gains add up to a significant change; this is the “compound effect” at work. Most of us are too busy to take four weeks off from work to learn a language but we could easily make time for one 5-minute…
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Green and Clean: Servant Leadership

Green and Clean: Servant Leadership

Lesson
This past month has been a busy one for Lean East with several new clients. As I reflect on lessons from the past month to blog about, one theme has come up several times in my discussions with top executives. The discussion goes something like this:   Executive: “I don’t think this employee is going to work out.” Me: “What is the issue?” Executive: “I’m hearing complaints from the team about this employee. He/she isn’t keeping up with the work. When I look into their projects they are often falling behind.” Me: “What is the employee's expectation and how is it measured?” Executive: “They know they have to keep up and be responsive. When I sent the employee an email to ask about a recent issue they didn’t even email…
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TRIZ Inventive Problem Solving

TRIZ Inventive Problem Solving

Lesson
Is your company interested in improving its products, services, and systems but not sure where to start? It is very likely that a solution to your problem has already been discovered by another industry somewhere in the world. Many of the most innovative companies in the world apply TRIZ inventive problem-solving methods to innovate their products and processes. TRIZ (pronounced “(/ˈtriːz/”) is a Russian acronym that translates to "theory of the resolution of invention-related tasks" and is "a problem-solving, analysis and forecasting tool derived from the study of patterns of invention in the global patent literature."   TRIZ history TRIZ was first developed over 50 years ago by Russian inventor Genrich Altshuller and his colleagues. The team studied hundreds of thousands of published patents to discover patterns in the solutions…
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The Business Case for Lean

The Business Case for Lean

Lesson
Five Lean East case studies that show the benefits of Lean Thinking The Lean East team is focused on teaching and applying proven Lean Six Sigma principles and tools to develop high performing organizations. We focus specifically on organizations that provide customers with a service (i.e. healthcare, government, financial, insurance, education, construction, repairs, etc.) rather than a product. Lean Six Sigma has a long track record of success in manufacturing, but only recently became embraced by service-based industries. Some of our clients use Lean thinking as a strategic differentiator – far surpassing their previous results (and their competition). Some of our clients select us because of our expertise in Lean Six Sigma methodology. Other clients have “no idea what this Lean stuff is about.” Our goal in this post is…
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The Difference Between Push and Pull

The Difference Between Push and Pull

Lesson
  This post focuses on the difference between push and pull in Lean. The goal of Lean is for every process to “flow value at the pull of the customer.” The key terms in this statement are defined below: [caption id="attachment_3048" align="alignright" width="150"] This symbol represents "pull" in Lean value stream mapping[/caption] The ultimate Customer is the end-user – who the product or service is providing value for. The other customer is the next step in the process. What does the next step need, and when do they need it? Flow refers to how value is created in a process. In a “perfect process,” value is created during every step, without any waste (or delay) in the process. Value is defined by the customer (end-user or next step). Every step…
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Develop Scientific Thinking with Lean Kata

Develop Scientific Thinking with Lean Kata

Lesson
This month we are happy to share a simple yet powerful tool that will benefit any organization. It is the Lean Kata approach for developing a culture of scientific thinking at all levels of any organization.     What does the word “kata” mean? Kata is the Japanese word for “form” and refers to a detailed, choreographed pattern of movements practiced alone or in groups. Anyone who has ever practiced the martial arts has performed katas in front of a sensei to advance and earn additional belts. The kata allows the trainee to memorize and perfect the movements being executed so they can easily make the movements later using muscle memory. The Lean Kata was developed by Toyota and has been well described in the Mike Rother book, Toyota Kata:…
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Maximize the benefits of a huddle meeting

Maximize the benefits of a huddle meeting

Lesson
Workers often complain that meetings waste too much of their day. Work time spent in meetings has increased over the past 20 years, and a Harvard Business Review survey found over 70% of senior leaders believe meetings keep them from completing their work. We at Lean East believe that one meeting is more important than others for a team – the team huddle. Our team has worked with many organizations over the years and supported implementing and improving huddles. A well-run huddle is likely the single most effective meeting a leader will have with a team. We will answer eight common questions about huddles to help leaders and teams maximize the benefits.   What is the difference between a huddle and a scrum meeting? Let’s begin by clarifying the difference…
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Allowing For Trial & Error

Allowing For Trial & Error

Lesson
  We are pleased to offer our monthly lesson as a video post! You can read the lesson below, which is a formatted transcript of the presentation, or watch the 5-minute video embedded at the end.   Allowing For Trial & Error: A Better Way To Grow & Compete Have you ever worked in a place where the goal is to be unnoticed and the boss visits your area only if you are about to hear bad news? I have seen too many organizations where employees just go through the motions, doing what they are told. Raises and advancements at these workplaces are based primarily on not making mistakes. Employees are told what to do and managers make the decisions. There is no incentive to take on a challenge, learn new…
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Lean Innovation for Growth

Lean Innovation for Growth

Lesson
Our two previous posts introduced the Need for Lean Innovation and Lean Startup Thinking. In our conversations about Startup Thinking and Innovation, we want to clearly encourage that these innovation tools and strategies work for established companies equally as well as they do for start-ups. In fact, most of the companies Lean East supports are mature companies, not early-stage companies with a nascent product idea to test. In this post, we show that there are four primary types of innovation for existing companies, as presented by the Harvard Business Review article "You need an Innovation Strategy," Gary P. Pisano in 2015. The four types are described by whether they feature a business model innovation or technical competency innovation. Then we share three suggestions for existing companies who want to innovate.…
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