This is part of an ongoing series of organizational and personal improvement book reviews. If you have read the book Influence: The Psychology of Persuasion already, use this as a reminder of key lessons. If you have not read the book and are looking to learn and grow as a leader, this summary will share […]
While facilitating an improvement project for a hospital’s surgical department recently, our team was presented with a clear opportunity for improvement. Recent data logged during a long day of procedures included three separate surgical cases where the patient’s discharge paperwork was incorrect. These three errors were all caught by the surgeon before the patient was […]
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