How to Change Things When Change is Hard

How to Change Things When Change is Hard

This is part of an ongoing series of organizational and personal improvement book reviews. If you have read the book already use this as a reminder of key lessons. If you have not read the book and are looking to learn and grow as a leader, this summary will share the basics. Read the entire […]

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Influence: The Psychology of Persuasion

Influence: The Psychology of Persuasion

This is part of an ongoing series of organizational and personal improvement book reviews. If you have read the book Influence: The Psychology of Persuasion already, use this as a reminder of key lessons. If you have not read the book and are looking to learn and grow as a leader, this summary will share […]

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Problem Solving to Root Cause

Problem Solving to Root Cause

While facilitating an improvement project for a hospital’s surgical department recently, our team was presented with a clear opportunity for improvement. Recent data logged during a long day of procedures included three separate surgical cases where the patient’s discharge paperwork was incorrect. These three errors were all caught by the surgeon before the patient was […]

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